Refund Policy
Refund Policy - the basics
At Affordable Dorm Room Essentials, customer satisfaction is important to us. If you're not completely happy with your purchase, we’re here to help.
🕒 Return Eligibility
We accept returns on eligible items within 14 days of delivery. To be eligible, the item must:
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Be unused and in its original condition
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Be returned in the original packaging
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Include proof of purchase (order number or receipt)
🚫 Non-Returnable Items
Unfortunately, we do not accept returns on the following:
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Clearance or sale items
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Gift cards or promotional items
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Personal-use items (e.g., bedding or hygiene-related products)
📦 Return Process
To request a return, please contact us via the Contact Page or email us at [your-email@example.com]. If approved, we’ll send return instructions. Please note that customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.
💰 Refunds
Once we receive your returned item, we’ll inspect it and notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 5–10 business days.
🛠️ Damaged or Wrong Items
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with a photo and order number, and we’ll make it right.